Cendira Return Policy

At Cendira, each garment is meticulously handmade to order, reflecting our commitment to sustainable and eco-friendly fashion. This bespoke approach ensures that every piece is crafted specifically for you, significantly reducing the waste associated with mass production and overstock. By producing items on demand, we minimize resource consumption and avoid the environmental impact of unsold inventory. This dedication to mindful manufacturing not only results in unique, high-quality garments but also supports a more sustainable and responsible fashion industry.

Due to the personalized nature of our handmade-to-order products, we are unable to accept returns or offer refunds for non-faulty items. This policy helps us maintain our sustainable practices by reducing unnecessary production and waste. However, if you receive a product that is faulty or not as described, please contact our customer service team within 7 days of receipt. We will guide you through the returns procedure, which may include providing a digital image of the fault for assessment. If the fault is verified, we will offer a suitable remedy, such as a replacement or repair, and reimburse reasonable return postage costs. Please note that all returns must be unused and in their original condition.

By adhering to these policies, we strive to balance exceptional customer service with our commitment to sustainability and responsible production practices.

At Cendira, we take pride in creating custom-made products that you’ll love. We understand that issues can arise, so we’ve outlined our return policy to ensure a fair and efficient process. Please review the details below:

1. Returns for Defective or Damaged Items

• If your item arrives defective or damaged, please contact us within 7 days of receipt.

• Send an email to our customer service team at returns@cendira.com with your order number, photos, and a detailed description of the issue.

• After reviewing the evidence, we will offer a replacement or an appropriate solution.

2. Returns for Incorrect Items

• If you received an incorrect item (e.g., wrong size or design), please reach out within 7 days of receiving your order.

• We will verify the issue and arrange for a replacement or an alternative resolution at no additional cost.

3. Non-Returnable Items

• As our products are custom-made to order, we do not accept returns or exchanges for items unless they are defective, damaged, or incorrect.

• We encourage all customers to carefully review their design details, sizes, and any personalized text before finalizing their purchase.

4. Return Process

• For eligible returns, customers may receive a prepaid return label for shipping the item back, depending on the situation.

• In some cases, returning the item may not be necessary, and we may allow you to keep the item while still receiving a replacement.

5. Refunds

• Refunds are only issued for defective, damaged, or incorrect items.

• Once a returned item (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days and credited to your original payment method.

6. Cancellations

• Orders can be canceled within 1 hour of placement for a full refund.

• Cancellations after this period may incur a 20% fee to cover production costs.

Contact Us

For any questions or concerns related to returns, please contact us at returns@cendira.com. We are dedicated to ensuring a seamless and satisfying shopping experience with Cendira.